At The New Beard Order, we are committed to your satisfaction.
This Refund/Return Policy outlines the terms and conditions for returns and refunds.
By making a purchase on our website, you agree to the following policies.
Returns:
*Eligibility: We accept returns for items that are unused and in the same condition as received, with the original packaging.
*Timeframe: You have 30 days from the date of purchase to initiate a return.
*Process: To initiate a return, please contact our customer service at [email protected] or 931-374-7690. Provide your order number and details about the item you wish to return. Our customer service team will guide you through the process.
*Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Refunds:
*Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days.
*Method of Refund: Refunds will be issued to the original payment method used during the purchase.
*Partial Refunds: In certain situations, a partial refund may be granted. This includes items not in their original condition, damaged items, or items with missing parts.
Exchanges:
*Unfortunately, we do not offer direct exchanges. If you need a different item, you will need to return the original item and place a new order.
Damaged or Defective Items
*If you receive a damaged or defective item, please contact us immediately at [email protected] or 931-374-7690. We will work to resolve the issue promptly.
Contact Information:
*For any questions or concerns regarding our Refund/Return Policy, please contact us at:
The New Beard Order
100 Brentwood Drive, Liberty, Missouri 64068
Email: [email protected]
Phone: 931-374-7690
Legal Compliance:
*This Refund/Return Policy complies with applicable laws and regulations.
Thank you for choosing The New Beard Order. We appreciate your understanding and cooperation regarding our Refund/Return Policy.